Shipping policy

ORDER PROCESSING

Orders submitted before 2:00 PM PHT, Monday to Friday, will be shipped within 1 business day.
Orders submitted after 2:00 PM PHT will be processed and picked up on the next business day.

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FREE SHIPPING

We offer free shipping within the Philippines on all orders with a minimum subtotal of ₱7,000.00 or more.

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INTERNATIONAL ORDERS

Shipping charges may not include duties and customs fees, depending on the carrier and the destination country. These charges are the responsibility of the customer.

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INCORRECT ADDRESS

Please double-check your shipping address carefully before submitting your order. A valid and complete address is essential to ensure proper delivery.

If you realized you've entered an incorrect address, please contact us immediately at info@onpointblcn.com or chat with us on Facebook - On Point BLCN 9:00 AM to 7:00 PM PHT, seven days a week.

In some cases, packages may be eligible for interception and rerouting through the carrier for an additional fee. This service is not guaranteed, and the fee is non-refundable, even if the rerouting attempt is unsuccessful. Delivery may also be delayed by 1 to 3 business days due to address changes.

Please note the following:

• Orders returned due to invalid or undeliverable addresses will be automatically refunded, minus the original shipping cost.

• If you request reshipment, you will be responsible for the additional shipping charge, even if your original order qualified for free shipping.

• We cannot offer refunds or replacements for orders delivered to an incorrect address provided at checkout.

• Any effort to retrieve a misdelivered package sent to an incorrect address is the customer’s responsibility.