Refund policy

MISSING PACKAGES / MISSING ITEMS
All claims for non-delivered packages/ missing items must be made within 30 days of the ship date so we may replace and file a missing package claim. Please submit your claim here.

ORDER CANCELLATIONS
To request cancellation of your order, please reach out to us at info@onpointblcn.com  or chat with on Facebook - On Point BLCN 9:00 AM to 7:00 PM PHT, seven days a week.

We recommend calling for the most timely assistance, as orders cannot be canceled once it has been shipped. 

Return policy
New, unused (or unwanted) product may be returned within thirty (30) days for credit, provided that:

The product is still in its original box and packaging

Product has not been used (is in new condition)

Unwanted items are returned at the buyer's expense

Items (non-defective) returned for credit that qualified for free shipping and/or a shipping discount will have our shipping costs and/or the shipping discount cost deducted from the item before the refund

All returned products will be refunded to the purchaser’s account, unless store credit is requested

Submit your return request using our portal here.

Please Note: A 15% restocking fee may be applied to all returned, non-defective merchandise.

DEFECTIVE PRODUCT
All claims regarding defective products must be submitted within 30 days of receiving your order. To report an issue, use our portal here.

Please note the following:

Consumable items such as shafts, flights, and points are not covered under warranty once used. We strongly encourage customers to inspect these items upon receipt and notify us immediately of any defects.
Gran Darts handles all technical support and warranty matters for all Gran Darts products directly with consumers, ensuring personalized assistance for any issues related to their products. If you experience a problem with your dartboard, even if it is newly purchased, do not return it to the seller. Instead, contact Gran Darts directly at support@gran-darts.com for help. Their support team is available to assist you not only during the initial 3-month warranty period but also after it has expired.